Senior Digital Designer & UX/UI Specialist

Overview

As a Senior Digital-First Designer on the Bogotá Marketing team, you will play a key role in two areas: transforming business information into compelling visual communications and leading the evolution of digital experiences across TTEC’s ecosystem of brands (Percepta, TTEC, and TTEC Digital).

This hybrid role combines UX/UI, digital experience, visual storytelling, and brand design, with a strong focus on creating user-centered, high-performing web experiences. You will lead innovation across TTEC and Percepta web properties through interaction design, multimedia, design systems, and emerging AI-enabled experiences that improve engagement and business outcomes.

You will serve as the primary design lead for Percepta’s communications and digital presence while acting as the UX/UI lead across the TTEC web ecosystem. In addition, you will develop presentations, business communications, and marketing assets that simplify complex concepts through strong storytelling and information design.

Working closely with content, marketing, and implementation teams, you will shape site architecture, user journeys, landing pages, navigation systems, wireframes, and digital assets that keep our brands modern, cohesive, and effective. Success in this role requires strong expertise in UX/UI, information architecture, responsive design, HTML fundamentals, and prototyping tools such as Figma and Webflow.

What You Will Do

Digital Ideation

• Drive innovation across TTEC web properties through UX, interaction design, animation, AI, and emerging technologies.
• Develop engaging user experiences, UI concepts, and data visualizations that improve comprehension, engagement, and business outcomes.
• Test and optimize digital experiences through continuous iteration.
• Create wireframes, prototypes, and experience concepts that accelerate decision-making and implementation.

Creative Execution

• Lead the development of presentations, marketing assets, sales materials, and other high-visibility communications.
• Partner with stakeholders to define requirements, challenge assumptions, and align creative solutions with business objectives.
• Present design rationale and recommendations that drive effective communication outcomes.

Project Management

• Manage medium- to large-scale initiatives from concept through delivery.
• Provide strategic guidance on content structure, storytelling, information hierarchy, and visual frameworks.
• Balance business priorities, stakeholder expectations, timelines, and creative quality.

Cross-Functional Collaboration

• Partner with marketing leaders, product teams, subject matter experts, and senior stakeholders to transform complex information into engaging communications and digital experiences.
• Analyze and synthesize information to improve clarity, audience understanding, and user experience outcomes.

Brand & Creative Leadership

• Maintain consistency across brand standards while evolving visual systems, design patterns, and communication approaches.
• Incorporate stakeholder feedback effectively and champion high-quality creative output.
• Improve workflows, templates, presentation standards, and design processes.

What We Require

Tech Skills

• Bachelor’s degree in Graphic Design, Digital Design, UX/UI, or a related field.
• Bilingual English proficiency is required.
• 6+ years of experience in graphic, digital, or UX/UI design, preferably in B2B environments.
• Strong understanding of UX/UI principles, responsive design, information architecture, and user-centered methodologies.
• Portfolio demonstrating creativity, design thinking, versatility, and attention to detail.
• Advanced proficiency in Figma, Photoshop, Illustrator, and Microsoft Office (especially PowerPoint).
• Working knowledge of HTML, CSS, and modern web frameworks.
• Experience designing websites, landing pages, microsites, and interactive digital experiences.
• Familiarity with design systems, component libraries, and accessibility standards (WCAG).
• Experience with AI-powered design tools is preferred.
• Bonus: motion graphics, interactive design, Webflow, or basic video production.

Soft Skills

• Strong critical thinking and information-design abilities.
• Ability to lead digital innovation initiatives and influence creative direction.
• Excellent communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a fast-paced global environment.
• Strong organization, prioritization, and project-management abilities.