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Customer Service / Consultative Sales

Detalles del trabajo

  • Experiencia 1 año
  • Trabajo presencial o remoto Mixto

Descripción del trabajo

About Us

Tributo is a women-owned fashion company that has been helping women around the world feel better about themselves for over 12 years. We make high-end custom girdles (Fajas) for thousands of women in more than 15 countries. We believe that beauty should be inclusive and diverse ✌🏽 and that fashion should be ethical and sustainable 🌱.

Innovation is part of our DNA, we don’t follow trends, we create them. That’s partly why our clients love us! ❤️  They say things like “Tributo feels like a second skin” or “I never thought my body would look like this” on social channels like Instagram or TikTok. As a result, our business is expanding and Tributo’s family is growing. 🚀

We are looking for 🔎

We’re currently looking for an energetic and self-motivated Customer Service representative that can use empathy to help solve problems and recommend products to fit customer needs.⚡ You will be working with a high-performance team to grow, educate, and champion our empowered women community.💪

https://www.youtube.com/watch?v=d5IFDITFhUo&ab_channel=FajasTributo

Do you embrace diversity and inclusion? ✨ Do you want to belong to a fast growing company that cares about their own? We want to hear from you!

You’ll be doing 💪🏼

As a Customer Service Sales, your main goal will be to create and nurture a long term relationship with each customer 🤗. Each interaction is an opportunity to deliver value and exceed expectations. They must feel how much we care about them by helping them when they have a problem and by giving honest recommendations about what products fit their needs.

  • Solve support cases.
  • Create, manage and update orders in coordination with production department.
  • Make personalized recommendations based on customer’s needs and circumstances.
  • Teach customers how to use our products.
  • Help customers to buy product on the website.
  • Report order status to customers.
  • Help customers take accurate body measures.
  • Coordinate order changes/cancellations with production department.
  • Identify and report interesting stories to marketing department.
  • Manage missing shippings.

Your skills 🧠

  • 2+ years of customer service or sales experience preferred
  • Associate or bachelor’s degree or equivalent experience preferred
  • Ability to cooperate with and support other members of customer service team
  • Strong verbal and written communication skills in the English language (B2)
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently and making minor decisions without direct supervision
  • Good sense of organization and keen attention to detail
  • Knowledge of customer service best practices and desire to participate in trainings and professional development
  • Ability to perform well in a fast-paced working environment

About you ❤️

  • Good communicator: You have excellent oral and written communication skills.
  • Problem solver: You love to get to the root of things, understand and find as many solutions as possible.
  • Organized: You are able to organize different projects, talent and resources to achieve our goals. You know how to respect deadlines and anticipate possible setbacks. 🗓️
  • Collaborative: You take the initiative to help the team achieve its goals!
  • Dynamic: You are full of energy and passionate about everything you do🔥
  • Prior sales experience is a plus.

Working at Tributo you’ll… 🚀

  • Integrate into a fast-growing scale-up, allowing you to benefit from the quick evolution of opportunities. 🌱
  • Help women around the world feel better about themselves.
  • Earn a competitive salary 🤑
  • Learn from incredible colleagues in an ambitious, dynamic, humble, transparent, and united remote environment.
  • Bring new ideas to the table 💡
  • Will play an important role in a global expansion in many locations 🌎

How to Apply

Does this role sound like a good fit? Email us at jobs@fajastributo.com

  • Include the role’s title in your subject line.
  • Tell us why you think we’re a good fit.
  • Don’t forget your Linkedin profile / CV (or similar) and contact information.

Habilidades requeridas

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